Booking and cancellation terms

These terms apply to Lapland Taxi transport booked on our website, by phone or by email.

Booking

Pre-bookings are made at least 24 hours before pickup using the online form, by phone or by email. Rides with shorter notice are booked by phone with the driver on duty.
A booking is binding once Lapland Taxi has sent a booking confirmation to the email address given by the customer or confirmed it by phone.
The customer is responsible for the booking details (pickup and destination, time, number of passengers, luggage, flight or train number) being correct.
If a booking fails or no confirmation arrives, the customer should contact Lapland Taxi without delay.

For routes in our price list the price is fixed and covers the whole vehicle: one price for 1–4 and another for 5–8 passengers.
Prices include VAT (13.5 %).
Prices for other routes, groups of more than 8 and special transport are agreed by quote and stated in the booking confirmation.

You can pay during the ride or by invoice. Card payment by payment link is also possible. The payment method is agreed when booking.

Cancellations and changes are made by email or phone. The cancellation date is the day Lapland Taxi receives the cancellation.
The customer is responsible for cancelling in good time.
14 days or more before the ride: free cancellation, any prepayment is refunded.
8–13 days before the ride: we charge 50 % of the price.
7 days or less before the ride: we charge the full price.

If Lapland Taxi cannot provide a confirmed ride, we will offer replacement transport where possible or refund the amount paid.

TMI Esa Lompolojärvi (Lapland Taxi), Viidenkuja 14, 95980 Ylläsjärvi. info@laplandtaxi.fi, +358 20 144 4190